20 UK Build To Rent Operators Providing Outstanding Service


Reviews show that residents in the UK’s Build to Rent developments are enjoying exceptional levels of service. Ratings for customer service have increased since the pandemic, while the proportion of Build to Rent residents who would recommend their developer is also on the up. Based on the reviews of verified residents, we’ve compiled this list of some of the best Build to Rent (BTR) developers currently operating in the UK.

HomeViews’ 2022 Build to Rent Resident Choice AwardsOn 15 November 2022, HomeViews announced their 2022 Build to Rent Resident Choice Awards recognising the outstanding performers in the growing UK Build to Rent sector. In total there were 12 award categories, with rankings based on reviews gathered between 16 October 2021 and 16 October 2022. Only developments with 10 or more verified reviews during this period were considered eligible for the awards.

Build to Rent developers recover from pandemicAcross the previous 12 months residents have consistently rated their developments strongly. Build to Rent (BTR) developers handled the challenges posed by the pandemic with admirable resolve and ingenuity. While frustrations at the closure of facilities did impact upon ratings as lockdowns wore on, these scores have since recovered.

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Build to rent outperforming sales developmentsBuild to Rent developments consistently outperform developments that have been built for the traditional sales property market. This is true across the board of HomeViews’ ratings, and particularly for management. The extra mile BTR developers go to in order to serve their residents with a high-quality experience pays dividends in the scores submitted by residents. This attention to detail in customer service is one of the key differences between BTR developments and the traditional private rental sector.

Small is beautiful for BTR developmentsWhile ratings for BTR developments are consistently high, smaller developers appear to outperform larger companies for average overall ratings. The top 10 developments with less than 300 units averaged an overall rating of 489 out of 5, while the top 10 larger developments (300+ units) averaged 4.78 out of 5.

We’ve compiled the list below of 20 UK BTR operators with excellent scores for their building management:

Top 10 UK BTR developments with less than 300 units

The Trilogy is a HomeViews award-winning development. Located in the heart of Castlefield in Manchester, it has access to a variety of transport links. Deansgate is a three-minute tram journey whilst Cornbrook Metrolink Station is a three-minute walk away. In addition, MediaCityUK is a 12-minute commute. The development comprises of 232 pet-friendly one, two and […] Read reviews and details of The Trilogy, M15

The Keel, a build-to-rent development managed by Allsop, sits in Queen’s Dock, Liverpool. Comprising of 240 apartments overlooking the River Mersey, residents benefit from onsite concierge and a private residents’ gym. As well as this, the development is pet friendly and has access to a wide variety of transport links. Read reviews and details of The Keel, L3

The Whitmore Collection is a development offering a range of 1 & 2 bedroom canal-side apartments and townhouses. These feature high-quality appliances and and video security intercom along with speedy 100MB Virgin broadband. Likewise, residents can enjoy facilities including a residents’ courtyard, gym, a clubhouse and private dining room. Read reviews and details of The Whitmore Collection, B3

Vox, managed by Allsop is located just off the A56 in Manchester. The Vox offers a collection of 1,2 and 3-bed apartments. Moreover, they are only a short bus away from the city centre. In addition to underbuilding parking, there is also storage for over 280 bikes. These are monitored by CCTV and stored behind […] Read reviews and details of Vox, M15

The Quarters Kilburn is located in north-west London, and is offering 82 self-contained studios. Additionally, Kilburn Park station is a 5 minute journey away. As a result, residents have access to central London as Euston is only a 7-minute journey. Furthermore, residents have access to parking, a concierge and a lounge. Read reviews and details of The Quarters Kilburn, NW6

The James Liverpool is a vibrant community located in the heart of the city on James Street. The new development serves as a place for big thinkers and game changers to live, work, and socialise, while they pursue their big and bold goals. The James offers everything necessary for modern living under one roof, including spaces […] Read reviews and details of The James Liverpool, L2

The Gessner in Tottenham Hale offers 164 apartments to rent. These include a mix of studio, one, two and three bedroom apartments. In addition, the development offers a range of amenities, including a gym, smart parcel lockers, free super-fast Wi-Fi and an 24-hour on-site team. Furthermore, residents can enjoy rooftop garden views, cosy lounges and […] Read reviews and details of The Gessner, N17

The Green Rooms, managed by AmroLiving, sits near Media City in Manchester. It offers a range of one to three-bedroom apartments for rent. Additionally, the development benefits from being pet friendly, waterside views, a residents’ gym and bike storage. The Green Rooms is also just just a few minutes walk from a wide variety of […] Read reviews and details of The Green Rooms MediaCityUK, M50

There are 104 rental-only one, two and three-bedroom apartments at Dressage Court, a development by Essential Living. The development is located in East London. It offers easy access to Bethnal Green’s tube and rail stations, with views towards the City and Canary Wharf. In addition, residents can access a 24-hour on-site team along with shared […] Read reviews and details of Dressage Court, E2

Vantage Point is a Build to Rent development by Essential Living, offering 118 apartments – studios, one-bedroom and two-bedroom apartments. All Vantage Point residents get access to a range of features and amenities. These include a 24-hour onsite team, a roof terrace, games room and exercise room. In addition, the development is above Archway London […] Read reviews and details of Vantage Point, N19

Top 10 UK BTR developments with 300+ units

The Point, by Dandara Living, sits in Schoolhill, Aberdeen. Comprised of 342 apartments for rent, residents benefit from a residents’ gym, cinema, break-out area, library and a coffee shop. As well as this, the development is just 5 minutes away from Aberdeen city centre. Read reviews and details of The Point, AB10

Aston Place, by Dandara Living, sits in central Birmingham. Comprising of studio to 2-bed apartments, residents benefit from a gym with fitness classes, resident events and car parking. As well as this, the development is just five minutes from Birmingham New Street Station and the business/retail districts. Read reviews and details of Aston Place, B1

Chapel Wharf by Dandara Living sits in the heart of Manchester. Comprising of a range of studios to 3-bed apartments, residents benefit from a pet friendly policy, an onsite gym as well as car/bike parking. In addition, there is a courtyard, a library and a resident’s lounge called The Gallery. As well as this, the […] Read reviews and details of Chapel Wharf, M3

The McEwan is located in the heart of Fountainbridge, just a few minute walk away from Haymarket Train Station. There are 476 brand new, state of the art rental homes. Residents have access to a wide range of amenity spaces including a gym, studio, cinema room, a co-working space, shared lounges and public spaces. On […] Read reviews and details of The McEwan, EH3

The Forum features a range of studio, one and two-bedroom apartments to rent in the heart of Birmingham’s Southside district. There are a variety of resident facilities available on site, which include a gym, rooftop terrace, communal lounge and landscaped terrace with a pizza oven and BBQ facilities, together with a dedicated on-site concierge team […] Read reviews and details of The Forum, B5

The Residences Manchester is a Build to Rent development featuring a range of one, two and three-bedroom apartments. Residents have access to a wide range of shared amenities. Some of these include a 20 metre indoor swimming pool, sauna, gym, yoga and dance studio. The development is only a three-minute walk away from both Castlefield […] Read reviews and details of The Residences Manchester, M15

Welcome to Moda, New York Square. A collection of 515 pet friendly apartments, designed to form an exciting next generation neighbourhood in Leeds’ cultural district. A community rich with amenities, from co-working and meeting spaces to a media room, private dining and a roof terraces with panoramic views of Leeds City Centre and beyond. Providing […] Read reviews and details of New York Square, LS2

The Wullcomb is a Build to Rent development managed by Way of Life, located in the heart of Leicester. The building offers 297 apartments with a mix of spacious Manhattan studios alongside one and two-bedroom apartments. Residents have the option of choosing a furnished or unfurnished apartment. Additionally, there are a wide range of facilities […] Read reviews and details of The Wullcomb, LE1

Blackhorse Mills is more than just a home; it’s a way of life. Somewhere you can feel totally free. To paint the walls, bring your pets, swim in the lido, chill on the roof terrace, work out in the gym, host friends in the dining rooms, stretch in the yoga studio… And a whole lot […] Read reviews and details of Blackhorse Mills, E17

Leodis Square by Dandara Living is located in central Leeds. Comprising studio to 3-bed apartments, residents here benefit from an onsite gym, a pet-friendly policy and community events. As well as this, the development is just 5 minutes from Leeds’ business and retail districts. Read reviews and details of Leodis Square, LS11

HomeViews provides verified resident reviews of the UK’s housing developments. We’re working with developers, house builders, operators, housing associations and the Government to recognise high performers and help improve standards in the built environment.

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20 UK Build to Rent operators providing outstanding service

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